Privacy Policy (Australia)

Last updated: January 2026

This Privacy Policy describes how Nevera Auto Australia (“we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit or make a purchase from our Australian store (the “Site”).

We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

• Web browser type
• IP address
• Time zone
• Cookies installed on your device

As you browse the Site, we also collect information about:

• The pages or products you view
• Referring websites or search terms
• How you interact with the Site

This information is referred to as Device Information.

When you make (or attempt to make) a purchase, we collect certain information from you, including:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely by third-party payment providers)

This information is referred to as Order Information.

When we refer to Personal Information in this policy, we mean both Device Information and Order Information.

How We Collect Device Information

We collect Device Information using the following technologies:

• Cookies – data files placed on your device that often include an anonymous unique identifier. Learn more at allaboutcookies.org.
• Log files – track actions occurring on the Site and collect IP address, browser type, ISP, referring/exit pages, and timestamps.
• Web beacons, tags, and pixels – electronic files used to record browsing behaviour.

How We Use Your Personal Information

We use your Order Information to:

• Process and fulfil orders
• Arrange shipping and delivery
• Provide invoices and order confirmations
• Communicate with you regarding your order
• Screen transactions for potential fraud or risk

We use Device Information to:

• Improve and optimise our website
• Analyse customer browsing behaviour
• Measure the effectiveness of marketing campaigns
• Maintain website security

Marketing Communications (Email & SMS)

With your consent, we may send you marketing communications via email or SMS, including:

• Order updates and notifications
• Abandoned cart reminders
• Promotional offers and announcements
• Requests for reviews or feedback

You can opt out of marketing communications at any time by using the unsubscribe link in our emails, replying STOP to SMS messages, or contacting us directly.

Your contact details are not sold or shared with third parties for marketing purposes.

Sharing Your Personal Information

We share your Personal Information only with trusted service providers where necessary to operate our business, including:

• Shopify – to operate our online store (Shopify Privacy Policy)
• Payment processors – to securely process payments
• Courier and logistics partners – to deliver your orders
• Google Analytics – to analyse website usage (Google Privacy Policy)

We may also disclose Personal Information where required or authorised by law.

Overseas Disclosure

Some of our service providers (such as Shopify and analytics platforms) may store data outside Australia, including in the United States or Canada. We take reasonable steps to ensure overseas recipients handle your information in a manner consistent with Australian privacy laws.

Your Rights Under Australian Privacy Law

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Withdraw consent to marketing communications

To exercise these rights, please contact us using the details below.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Minors

The Site is not intended for individuals under the age of 16.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Contact Us

If you have questions, concerns, or wish to make a privacy-related complaint, please contact us:

• Email: info@neveraauto.com.au
• Website: Contact Us