Last updated: November 2026
This Privacy Policy explains how Nevera Auto Australia ("we", "us" or "our") collects, uses, stores and discloses your personal information when you visit or buy from our Australian store (the "Site"), contact us, or use our workshop services.
We're committed to protecting your privacy and handling your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
Device Information
When you visit the Site, we automatically collect certain information about your device and how you use the Site, including:
- Browser type, IP address and time zone
- Cookies installed on your device
- The pages and products you view
- Referring websites or search terms
- How you interact with the Site
Order Information
When you make, or attempt to make, a purchase, we collect:
- Your name
- Billing and shipping address
- Email address and phone number
- Payment details, which are processed securely by our payment providers (we don't store your full card details)
Information You Give Us
When you contact us through our contact form, email, WhatsApp or phone, or book a workshop service, we collect the details you provide, such as your name, contact details, vehicle make, model and year, order number and the content of your message.
Together, we call this your Personal Information.
How We Collect Device Information
- Cookies: small data files placed on your device, often with an anonymous unique identifier. Learn more at allaboutcookies.org.
- Log files: record actions on the Site, including IP address, browser type, internet provider, referring and exit pages, and timestamps.
- Web beacons, tags and pixels: small files that record how you browse the Site.
You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Site works, such as your cart.
How We Use Your Information
We use your Personal Information to:
- Process and fulfil your orders, and arrange shipping and delivery
- Send invoices, order confirmations and shipping updates
- Answer your enquiries, confirm fitment and manage workshop bookings
- Screen transactions for potential fraud or risk
- Improve and optimise the Site and understand how customers use it
- Measure and improve our advertising and marketing
- Keep the Site secure
Marketing (Email & SMS)
With your consent, we may send you marketing by email or SMS, such as promotions, new product announcements, abandoned cart reminders and requests for reviews.
You can opt out at any time using the unsubscribe link in our emails, by replying STOP to an SMS, or by contacting us. Order and shipping updates are service messages, so you'll still receive those for your orders.
We never sell your personal information.
Sharing Your Information
We only share your Personal Information with trusted service providers where needed to run our business, including:
- Shopify: to operate our online store (Shopify Privacy Policy)
- Payment providers: to process payments securely, including card processors and pay-later providers such as Afterpay, Zip, Klarna and PayPal
- Couriers and logistics partners: to deliver your orders
- Analytics providers such as Google Analytics: to understand how the Site is used (Google Privacy Policy)
- Advertising partners such as Meta (Facebook and Instagram) and Google: to show you relevant ads and measure how they perform
- Reviews and messaging tools: to collect product reviews and to reply to you on channels like WhatsApp
We may also disclose Personal Information where required or authorised by law.
Overseas Disclosure
Some of our service providers, such as Shopify and analytics and advertising platforms, may store data outside Australia, including in the United States and Canada. We take reasonable steps to ensure overseas recipients handle your information in a way that's consistent with Australian privacy law.
Your Rights
You can:
- Ask for access to the personal information we hold about you
- Ask us to correct information that's inaccurate or out of date
- Withdraw your consent to marketing at any time
To make a request, contact us using the details below. We may need to verify your identity first.
Data Retention & Security
We keep personal information only for as long as we need it for the purposes in this policy, to meet legal and tax obligations, and to resolve disputes. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, change or disclosure.
Age Requirement
The Site is intended for people aged 18 and over. We don't knowingly collect personal information from anyone under 18.
Complaints
If you have a concern about how we've handled your personal information, please contact us first. We'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be on this page.
Contact Us
For privacy questions, requests or complaints:
- Email: info@neveraauto.com
- Contact form: neveraauto.com.au/pages/contact-us
